Privacy Policy

General information


This Privacy Policy sets out how "NEOGROSS I.K.E." collects and uses information about you and applies to the entire www.neogross.gr website ("Website") and its headquarters. Personal data is also collected in person, as well as when placing orders by telephone or e-mail. The processing of your personal data is governed by these terms and conditions, the relevant provisions of the Greek and EU legal framework on data protection, including the General Data Protection Regulation (2016/679) and the relevant decisions, directives and regulations issued by the Data Protection Authority. Any changes to this privacy policy will be published on the website.


This policy, as well as our cookies policy, applies to all users, including those who use the Company's services without registering or subscribing and those who register or subscribe to a Company service, as well as those who place orders by telephone or email or make purchases in the Company's physical stores or in person.

 

Privacy and Security

THE "NEOGROSS I.K.E." is committed to protecting your privacy. If you provide us with any information by which you can be identified, we will only use it in accordance with this privacy statement. We have taken all necessary steps to ensure that the information you provide to us, including your credit card details, remains private and secure and that your payment and registration information is processed in complete confidentiality. When placing orders or accessing account information, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. In addition, as required by applicable law, we follow strict security procedures when storing and disclosing the information you provide to us to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we can disclose sensitive or other information to you. If you have any further questions about our credit card security policy, please contact us.


What information we collect

When you visit our website, we may collect the URL you came from, your IP address, domain types such as .gr and .com, the type of browser you use, the country and telephone area code of the country in which your computer is located, the pages of our website that you visit, the advertisements you click on and any search terms you enter on our website. If you register with us to receive our emails, we collect your email address and personal information, some of which is sensitive information and you may choose not to provide it to us. When you visit our website, we use cookies, which are programs that collect additional information. We encourage you to read our cookie policy to learn more about cookies, how we use them and how you can control their use.


How do we collect your personal information?

We use a variety of methods to collect your personal information:

Direct interactions. Direct interactions. This includes personal information you provide to us when: you purchase our products, you create an account on our site, you ask us to send you the catalogue.

Automated technologies or interactions.  As you interact with the Site, we may automatically collect technical information about your equipment, browsing patterns, etc. We collect this information through cookies, server logs and other similar technologies.

Third Party or Public Sources. We may collect your information from third parties, for example: analytical information from search engines such as Google.

What do we do with the information we collect?

We need this information to understand your needs and provide you with a better service, and in particular for the following reasons

Internal record keeping.

 

To process your orders.

For example, when you visit our website, we may record when and how you interact with our website. This information is stored and used to track your interest in our site, to improve your experience and to personalise your experience where possible.

We may use the information to improve our products and services.We collect information through cookies and other similar technologies (e.g. pixel tags or links) to remember you when you visit the site so that we can improve your online experience to meet your needs. These help us to understand how our products are displayed and how people respond to our advertising so that we can improve our overall offering.

If you agree to receive promotional messages about new products, special offers and services or other information from "NEOGROSS I.K.E.".

Your personal information may be shared with selected third party companies who help us process your order, fulfil our obligations, manage and store data, carry out our marketing campaigns and/or provide data analysis. These third parties will never contact you for marketing purposes. "NEOGROSS I.K.E." requires all such third parties to treat your personal information as strictly confidential and to comply fully with all applicable data protection and consumer protection laws and regulations.

 

We will use the personal information we have about you (as well as pseudonymous or anonymous information derived from your personal information) to conduct analyses and surveys, such as: data analysis, where we combine information (such as personal information and/or information obtained through use of the NEOGROSS website or browsing history) that we maintain on a large scale for the purpose of

(a) learn more about our customers and their preferences

b) identify patterns and trends among our customers

(c) improve the user experience on our websites

(d) for general research and statistical purposes

e) for aggregate reporting purposes within Neogross

f) To develop new products and services.

If you give your consent to receive targeted advertising based on your preferences or customer segmentation, we will use automated means to process the information you provide and your transaction history through our website in order to send you news, special offers and promotional material relevant to your profile and preferences.

If you consent, we may send you personalised marketing messages and display online advertisements to you.

If we are asked by the police or any other regulatory or government authority investigating suspected illegal activity to provide your personal information and/or user information, we will be entitled to do so.

Online media channels

We may use information from online multimedia sources such as websites, social media and information sharing platforms. This information may be used to tailor and improve our services and to communicate effectively with you. Where we use information from these sources, we will respect the rights you have set out in how you want your information to be used. We recommend that you regularly review the privacy notices and preferences available to you on each online media channel so that you can comply with them.

 

Your rights

Right of access to your personal data: You have the right to know whether your personal data is being processed and, if so, to access it. To access your personal data, please contact us on 2531 029 888.

Right of rectification. To request the rectification of your personal data, please contact us at 2531 029 888.

Right of erasure: You have the right to request the erasure of your personal data. To request the deletion of your personal data, please contact us on 2531 029 888.

Right to Restrict Processing: You have the right to restrict the processing of your personal data if you indicate that the data is inaccurate, or if you have requested the deletion of your data, or if you object to the processing of your data. To request a restriction on the processing of your personal data, please contact us on 2531 029 888.

Right to data portability. To request the portability of your data, please contact us on 2531 029 888.

Right of reply: Where we process your data on the basis of our legitimate interest in doing so, you have the right to object. To object, please contact us on 2531 029 888.

Right to human intervention: You have the right not to submit to a decision based solely on automated processing, including formatting, which produces legal effects concerning you or significantly affects you. To request human intervention, please contact us on 2531 029 888.

Right of withdrawal: You have the right to withdraw your consent to the processing of your personal data for marketing and/or targeted advertising purposes at any time. In this case, we will stop processing your data, but this will not affect the lawfulness of any processing carried out up to the time of withdrawal. If you wish to withdraw your consent, please contact us on 2531 029 888.

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority. (www.dpa.gr)

What we need from you

We may need to ask you for certain information to confirm your identity and to ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to anyone who is not entitled to receive it. We may also contact you to request further information about your request in order to speed up our response.

  Response time

We aim to respond to all legitimate requests within one month. Occasionally it may take longer than a month if your request is particularly complex or you have made a number of requests. If this happens, we will notify you and keep you informed.

  Links to other sites and services

Our websites may contain links to third party websites and some of our services provide access to third party services.

We have no control over how third party sites and services process your personal information. We do not review third party sites and services and are not responsible for such third party sites and services or their privacy practices. Please read the privacy statements of any third party sites or services that you access from our sites or services.

  Change of purpose

We will only use your personal information for the purposes for which it was collected unless we reasonably believe that we need to use it for another purpose that is compatible with the original purpose. If you would like an explanation of how processing for the new purpose is compatible with the original purpose, please contact us on 2531 029 888.

  Response time

We aim to respond to all legitimate requests within one month. Occasionally it may take longer than a month if your request is particularly complex or you have made a number of requests. If this happens, we will notify you and keep you informed.

  Links to other sites and services

Our websites may contain links to third party websites and some of our services provide access to third party services.

We have no control over how third party sites and services process your personal information. We do not review third party sites and services and are not responsible for such third party sites and services or their privacy practices. Please read the privacy statements of any third party sites or services that you access from our sites or services.

  Change of purpose

We will only use your personal information for the purposes for which it was collected unless we reasonably believe that we need to use it for another purpose that is compatible with the original purpose. If you would like an explanation of how processing for the new purpose is compatible with the original purpose, please contact us on 2531 029 888.

If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

Please note that we may process your personal data without your knowledge or consent in accordance with the above rules where required or permitted by law.

 Data Security

We have appropriate security measures in place to prevent the loss, use or access of your personal data through unauthorised loss, alteration or disclosure. In addition, we restrict access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. We will only process your personal information in accordance with our instructions and will ensure that it is subject to a duty of confidentiality.

We have procedures in place to deal with any potential breach of personal data and will notify you and any applicable regulatory authorities of the breach if we are required to do so by law.

 Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes by other means, and applicable legal requirements. We will keep your information for 5 years from the last time you used our services. Your data will then be deleted. You can request that we stop sending you marketing material and/or delete your data at any time.

 Contacting us

If you have any questions, please contact us:

Address: TERMA ANDRIANOUILEOS Str. 0 PO Box 69100, Komotini / Rodopi / Greece

Telephone: 2531 029 888

Email: info@neogross.gr

 

GDPR - Cookies Policy

    1. The cookie policy and how it affects you.

Welcome to www.neogross.gr (hereinafter referred to as the "Website"), the website of "NEOGROSS I.K.E.". Our company guarantees that your privacy will be respected while browsing the www.neogross.gr website. In this context, we would like to inform you in this policy about the cookies we use, the information we collect with them and how we use them when you browse this website.

By using www.neogross.gr, you consent to our use of cookies in accordance with the terms of this policy. 

Our website therefore uses cookies. The sections below explain what cookies are, how they are used on our website and how you can manage or delete them if you wish.

    2. The concept

Cookies are short, self-installing text files that are stored on the computer or other electronic device (e.g. mobile phone, tablet, etc.) of the user visiting a website. They allow the website to remember your actions and preferences (such as language, font size and other display preferences) for a period of time so that you do not have to re-enter them each time you visit the website or navigate from one page to another. Cookies help you navigate in a more user-friendly environment.

However, at no time do cookies contain personal information that would allow anyone to contact the site visitor, such as email, etc. The information collected by cookies is not accessible to third parties.

In any case, we cannot verify your personal identity from cookies. Cookies are only stored on your own device (computer, tablet, mobile phone) and our company does not maintain any file or database of your personal data through our website.

    3. General types of cookies

There are two main types of cookies

    - Temporary cookies (session cookies), which are immediately deleted when the browser is closed,

    - Persistent cookies, which remain in the browser for a certain period of time or until you delete them.

   4. Types and use of cookies from this website

This website uses

a. Essential cookies. These cookies are necessary for the operation of the website and without them it would not be technically possible to provide the services of the website.

b. Analytics (third party) cookies and other technologies: These cookies collect data about the Website user and allow the Website to improve its operation. These data help to monitor the performance of the site, measure visits, monitor how the site is accessed, etc. They will only be installed after you have given your consent.

c. Marketing cookies: Our website may display advertisements. The purpose of marketing cookies is to display advertisements that are relevant and attractive to users and therefore more valuable to third party publishers and advertisers, so marketing cookies are used to personalise the advertisements we show you so that they are useful to you. These cookies help us monitor the effectiveness of these marketing campaigns. The information stored in these cookies may also be used by third party ad servers to serve ads on other browsers.

    5. How to manage cookies

If you choose to disable cookies, the website may not function properly depending on the type of cookie. Essential cookies CANNOT be disabled.

You can change your options regarding the use of cookies on this website by clicking on the following hyperlink Customise cookies.

You can always change the options in your browser to receive notifications about the use of cookies or to refuse the use of cookies. If you choose not to accept cookies for certain services, you may not be able to access those services.

At the same time, you can change your personal choices by adjusting the browser you use to either accept certain types of cookies or reject certain types of cookies.

You can also withdraw your consent to the use of cookies on your computer or other device by following the path to delete them from the memory of the browser you are using.

You can configure your browser to either warn you about the use of cookies on certain web services or to refuse the use of cookies in all cases.

 6. How to manage cookies

If you do not want cookies to be stored on your computer or portable electronic device, you can change the cookie-related settings as described above. The procedure for changing cookie settings varies depending on the browser you use.

We recommend that you do not block the storage of cookies for the best possible navigation of our website.

If you choose to change the settings of your computer or portable electronic device to reject cookies sent by our website, we will not be responsible for any reduced functionality or lack of functionality of this website or any problems arising from such malfunction.

    7. Updates to the Cookies Policy

Our company may amend this cookie policy from time to time in order to comply with changes in legislation, to optimise its functions and services. Any updates, modifications will be posted on this website with a date indication so that it is known which is the most recently updated version.