B2B ESHOP TERMS OF USE

1. General provisions

1.1. Welcome to the NEOGROSS website, www.neogross.gr (hereinafter referred to as the "Website"), trade name of the company "NEOGROSS I.K.E.", which includes the Neogross® trademark and related rights.

www.neogross.gr is an online shop offering white goods for sale online to professionals (B2B e-shop). The licensor of this website is the company with the name "NEOGROSS I.K.E.", with registered office in the Municipality of Komotini, at TERMA ANDRIANOUILEOS Str. 0 PO Box 69100, Greece, (VAT number: 801668233 / DOU: KOMOTINI), with G.E.MH number 161151910000 (hereinafter also referred to as "NEOGROSS", i.e. with its distinctive title).

1.2 Access to this Website and to the products and services offered through this Website (hereinafter referred to as the "Services"), their use and the execution of purchases and sales are subject to these terms and conditions (hereinafter referred to as the "Terms and Conditions"). By browsing the Website and using the Services and/or making purchases of Products, you accept all of the current Terms and Conditions and their updates from time to time which govern the relationship between us. If you have any dispute or reservation about any or all of these Terms and Conditions, you may contact our customer service department via the "Contact Us" section prior to browsing or using the Services or entering into any transaction, or you may even send us a written letter to our address, otherwise your acceptance of all the Terms and Conditions is unconditional.

1.3 You should visit this website regularly to check for any changes to the Terms and Conditions. However, it is clarified that a change to the Terms and Conditions will not affect orders already placed by you, but will apply to future orders. Our company reserves the right to modify, renew or update at any time and without prior notice to the user/consumer/visitor/member/buyer (hereinafter collectively referred to as the User) of NEOGROSS (collectively or individually): a) part or all of these Terms of Use, b) part or all of the content of NEOGROSS and c) part or all of the appearance (interface), structure or composition (configuration) of NEOGROSS as well as its technical specifications, as well as to restrict access to the entire website or part of it and/or to make part of it subscription-based. The Company also reserves the right to cancel, suspend or terminate the operation of NEOGROSS at any time without justification and without prior notice to the user of NEOGROSS. Access to this site is permitted subject to these terms and conditions and we reserve the right to remove or change the services without prior notice.

1.4. This website also contains links to other websites that are not operated by the NEOGROSS family (the "Linked Sites"). NEOGROSS has no control over the Linked Sites and does not guarantee the currency, accuracy, legality, completeness or quality of their content and accepts no responsibility for them or for any loss or damage that may arise from their use. Your use of any linked site is subject to the terms and conditions of that site.

1.5 By registering on our website, you become an official member of the NEOGROSS family. Please note that registration is only possible for the legal representative of the company, who declares at the time of registration that he/she represents the company and is authorised to carry out transactions on its behalf. NEOGROSS is entitled, without justification and/or for reasons of legality (such as, but not limited to, a previous breach of these Terms and Conditions, illegal behaviour, etc.), to refuse a member's application to provide any of the services or to carry out transactions with the company.

1.6 Please note that the "Frequently Asked Questions" and "Contact Us" sections are for your assistance and information only and are in no way a substitute for the "Terms and Conditions". The Privacy Policy and the Shipping and Returns Policy form an integral part of the Terms and Conditions and bind the parties (the Company and the Users) together in accordance with Article 1.2 above.

1.7 If you wish, you may subscribe to the Company's newsletter(s). Subscription is also possible for non-members.


2. DESCRIPTION OF TRANSACTIONS & SERVICES

2.1 The online shop of NEOGROSS promotes, advertises and sells the products manufactured by it. The company reserves the right to freely select the products displayed on its website and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts, which it may freely select and implement, as well as modify, renew and/or withdraw at any time and without prior notice and/or deadline, provided that users are informed as and where required by law.

2.2 In any case, it is pointed out that the description of the ingredients of the products and, in general, the information contained in the indications on the products, as well as the production and expiry dates of the products, are made by NEOGROSS, whose details are also indicated on the product, and it is responsible for the truth or accuracy of the same.


3. Privacy Policy

Our privacy policy, which explains how we use your information, can be found in the "Privacy Policy" section. By using this website, you agree to the contents of this section and warrant that all information you provide is accurate, true and up to date.

4. Restrictions on access to and use of the Website

4.1 . You must not misuse the Website, obstruct or interfere in any way with the operation of the Website, or replace or modify its contents. You must not commit or encourage criminal offences, transmit or distribute viruses, Trojan horses, worm viruses, logic bombs or other malicious or technologically harmful material, or generally take any action that may impose an unreasonable or disproportionately large load on the infrastructure or operation of the Website. You are also prohibited from breaching confidentiality obligations or using the Website in any other offensive or obscene manner.

4.2 In addition, you must not disrupt any part of the Services, destroy data, cause annoyance to other users, infringe the proprietary rights of others, send unsolicited advertising or promotional material, commonly known as "spam", or attempt to interfere with the performance or functionality of any feature of the Website or any feature accessed through the Website. Violation of this provision is a criminal offence under Greek law. NEOGROSS will report any such violation that comes to its attention to the appropriate law enforcement authorities and will disclose your identity to them as required by law.

4.3 Your connection to our website is subject to the provisions of articles 5.5. and 14. through your own means and through companies and providers selected by you.

4.4. If there is no activity for 10 minutes, you will be automatically logged out of the member's area of the online shop.

 

5. Intellectual Property, Software and Content

5.1. The intellectual property rights in all software and content accessible on or through this Website remain the property of NEOGROSS or its licensors and are protected by international copyright laws and treaties. All such rights are owned by NEOGROSS and its licensors.

5.2 Under no circumstances shall the display and viewing of the contents of the Website be construed as a transfer and/or assignment of a licence and/or right to use the same. You may store, print and display the available content for your personal use only. You may not publish, manage, distribute, copy in whole or in part, transfer, process, store, republish, modify or otherwise reproduce in any form any part of the content or copies of the content provided to you or displayed on this website, nor may you use such content in connection with any business or commercial activity, unless you have obtained written permission from NEOGROSS.

You may not modify, translate, decompile, reverse engineer or create derivative works of any software or accompanying documentation provided by NEOGROSS or its licensors. In addition, you have no licence or right to use the NEOGROSS trademarks in any way, and you agree not to use these or similar marks without the written permission of NEOGROSS.

5.3. Photographs of our products.

We have made every effort to ensure realistic and accurate photographic representation of the majority of our products sold through our website. However, due to technological limitations, these photographs may differ from the actual condition, shape and appearance of the products. This is to be expected given our limited technological capabilities, even when using the latest technological developments in the field of photographic imaging.

Please note that although NEOGROSS has attempted to accurately represent the colours of its products, the actual colours you see will depend on the specifications of your monitor and may not be accurate. In addition, there may be information or items in photographs or videos that do not correspond to the latest representation of the product because they were photographed or videotaped in an earlier state.

5.4 We do not represent or endorse the accuracy or reliability of any information or content about any products or services, software or advertising contained on, distributed through or obtained from the Website, or any third party content to which you are referred by hyperlink from the Website or to which the Website provides access.

5.5.

We hereby grant you a limited licence to access and make personal use of this Website, but not to download or modify it or any part of it, except with the express written permission of NEOGROSS. This license does not include any resale or commercial use of this site or its contents; any collection and use of any catalogues, descriptions or product prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. However, as a visitor to the Site, you have the exclusive right to download the directories presented on the Site free of charge for your personal use only.

5.6 You may not reproduce, copy, duplicate, sell, resell, visit or otherwise exploit this website or any part of it for any commercial purpose without our express written permission. We have exclusive rights to the domain name of our company and all trade names appearing on our website are duly protected by law.

5.7 You may not use frames or framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of NEOGROSS or its affiliates without our written consent. You may not use any "meta tags" or any other "hidden text" utilizing the names or trademarks of NEOGROSS or its affiliates without our express written consent. Any unauthorised use will terminate the licence granted by NEOGROSS.

5.8 You may not use any NEOGROSS logo or other proprietary graphic or trademark or open source code or fragment thereof without our prior written consent.

 

6. Terms of Sale

6.1 By placing an order, you agree to purchase a product in accordance with the following terms and conditions. As a general rule, we only ship products within the Member States of the European Union (see the relevant shipping and payment policies in the relevant sections of our website). For shipments outside of the European Union, please contact our Customer Service Department via the "Contact Us" section and we will use a special process to confirm whether delivery of our products is possible. Deliveries outside the European Union will be subject to a separate process for approval or rejection. Customers will be notified by e-mail within six working days of the acceptance or rejection of their order request.

6.2. i . In order to provide you with a better and more efficient service and to facilitate your future purchases, when you place your first order, you register as a user of the NEOGROSS family by filling in all your personal data requested in the relevant registration form, subject to article 1.5 above. Then, each time you make a purchase, you will fill in all the details of your order request that appear on the order form. All the data that you send to our company will be managed only by authorised company personnel and will be subject to the privacy policy maintained by our company and will be collected and processed with full security and care and only with your express consent provided by sending the above form. In any case, each time you send a request for an order to our company, you must first accept these "General Terms and Conditions", which govern the transactions between us in their entirety, as stated in article 1 above.

ii) As our services are only provided to B2B professionals, you cannot place your order as a non-identified user (GUESTUSER), you must register as a user of the NEOGROSS family.

6.3 Orders can be sent 24 hours a day, 7 days a week. For this reason, and in order to keep you fully informed and to protect you as much as possible against unforeseen circumstances, orders are processed as follows:

6.4. i . Upon completion of your order request, you will be presented with a summary of your order which includes all the details of that order. If you then proceed to the Order Completion stage, you will be connected to the third party payment service provider to complete the payment of the agreed price in accordance with the terms and conditions set out in subsection (i) below and the payment policy in the relevant section of our website. If you choose to pay for your order on delivery to our offices, you will receive an Order Confirmation, on the basis of which the Products will be delivered to you subject to proper payment on delivery to our offices in accordance with the terms of the Payment Policy (see the relevant box on our Website). In the case of the NEOGROSS "Payment to bank account" option, the order will not be executed until the amount has been credited to the company's bank account.
 

BANK: PIRAEUS
IBAN: GR4301723530005353105257161
NAME OF THE BENEFICIARY: NEOGROSS I.K.E.


6.5. i . Your order will then pass to the collection stage for processing and you will be notified by email when the Products have been despatched to the delivery address / carrier you have specified or collected from our head office. Delivery of your Products will be subject to the terms of our Delivery Policy (see the relevant section of our website).

ii. In the event that for any reason it is determined that there is an unexpected shortage of any of the products you have ordered and/or that a product will be available after the delivery time indicated in our online store or that there is a problem with the products included in your order, then our company will make every effort to contact you either by email to the email address you have provided or by direct telephone contact with you via If it is not possible to contact you for a period of 7 calendar days then your order will be fulfilled to the extent of availability and cancelled for the remaining part. In any case, any change to your order will be sent to you again with a new message to the email address you have provided to us and this message will be the confirmation of your order on the basis of which your order will be executed. The Products will then be dispatched in accordance with the provisions of article 8 below.

6.6 It is clarified that the delivery time may vary depending on the availability of the products. Delivery times are subject to delays due to transport delays or force majeure beyond our control. Deliveries are normally made within 1-6 working days of confirmation of dispatch. For further information please refer to the relevant section of our shipping/delivery policy on our website.

6.7 After the confirmation email, you may use the order tracking tool provided by us at any time through the "Order History" section of the NEOGROSS Website. In addition, we will notify you of the status of your order by e-mail.

6.8 Please note that the customer is responsible for the products after delivery by the carrier. Likewise, we do not accept any liability in the event that the product(s) is/are not received by the customer on the day of delivery, i.e. on the first delivery attempt, due to the customer's own fault. NEOGROSS reserves the right to modify at any time and without prior notice the specifications of any product on its website.

6.9.

ι. All products are available for resale as they are sold to professionals (traders/B2B customers) who must therefore have already completed the "VAT registration" procedure and have been approved as B2B customers in the special B2B section that you will find soon on our website.

ιι. Users - Professionals on our site are responsible for the accuracy and legality of the data they provide on our site and for the execution of their transactions. By registering on our website as a professional, you make a solemn declaration to our company that: a. you represent or have the authority to represent the legal entity or sole proprietorship in the specific transaction and that you bind that person; and b. you are responsible for complying with the tax and market regulations that may apply to your business, as well as all the rules for the storage, preservation and delivery of these products.

6.10 When you place an order you will receive an email confirming that we have received and accepted your order. The contract of purchase of the products is concluded, or the account of NEOGROSS is credited with a deposit in a bank account. In the case of "payment to NEOGROSS bank account", the order will only be executed when the money has been credited to the company's bank account. Please note that payment by cash on delivery or bank transfer is only possible in Euros.

6.11. In the event of any outstanding issue or problem arising during the processing of your order, you will be notified by email and/or we will contact you on the telephone numbers provided by you when you registered or placed your order on our website.

6.12. By submitting an order request, you agree to receive the above notifications, which are necessary for the proper processing of your order. We invite you to ensure that you can receive these e-mails and to keep them for the duration of our transaction. If you do not receive the relevant e-mails, it is your responsibility to contact our customer service department via the "Contact Us" section. The parties agree and accept that the communication described in article 6.12 and the manner in which it is carried out (by e-mail or telephone communication) also covers the legal requirements to inform you in writing, to notify you, to confirm your order, where and when required by law. In the event that you wish to exercise your right of opposition or to obtain clarification on the content of an e-mail received in accordance with the above, or for any other reason, you may contact our Customer Service Department through the "Contact" section.

6.13. If you place an order on your own initiative by telephone by calling the Customer Service Department on 2531 029 888, Monday to Saturday from 08:30 to 14:30, you accept the following

i. Your calls will be recorded, as we will inform you at the beginning of each call, for security purposes and for the proper execution of your orders. It is expressly stated that if you provide your credit card number or any other information relating to your financial and tax affairs, you are responsible for ensuring that it is accurate.

ii. Payment for your order may be made by credit card, bank transfer or cash on delivery if collected from our premises.

iii. If the user is able to do so, the emails referred to in article 6.12 above will be sent to the email address provided by the user to our representative. Otherwise, the user accepts that the order confirmation recorded during the telephone conversation constitutes full proof of the total order and its price, and that it meets the conditions of your written information, notification, confirmation of your order, where and when required by law. In the event of any problem in the execution of your order, we will contact you at any time by telephone on the telephone numbers you have provided.

iv. Otherwise, all of these terms and conditions apply to telephone orders.

v. Clauses i to iv of this Article shall apply mutatis mutandis to an order placed by sending an e-mail message.

7. Pricing

7.1 The Company generally reserves the right, and the user of NEOGROSS accepts this, to freely determine its pricing policy, to change the prices displayed on the Website and to change and/or withdraw the offers at any time with or without prior notice to the users of NEOGROSS, who will be informed of the current price from the relevant publication on the Website. Although we endeavour to ensure that all details, descriptions and prices displayed on this website are accurate, errors may occur. If we discover an error in the price of any of the products you have ordered, we will notify you as soon as possible and give you the opportunity to reconfirm your order with the correct price or cancel it. If we are unable to contact you, we will assume that the order has been cancelled. If your order is cancelled in accordance with our terms and conditions but you have already paid for the Products, you will receive a full refund.

7.2 All prices are in Euros and do not include VAT which will be added on.

7.3 The Services may include typographical or other errors or inaccuracies and may not be complete or up to date in every detail. We therefore reserve the right to correct any errors, inaccuracies or omissions at any time and to change or update the information on the Website without prior notice. We also reserve the right to refuse to fulfil any order placed by you based on information contained in the Services that may contain errors or inaccuracies, including but not limited to errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms or return policies.

8. Recovery

8.1 Our aim is to ensure total customer satisfaction. In any event, we invite you to check the products upon receipt. However, if you receive a faulty product or any other problem, please contact our customer service department immediately via the Contact Us section for further details. Please also refer to the relevant section of our website for our Shipping/Delivery Policy which governs matters relating to returns and which applies in its entirety.

8.2 Users who make purchases from our online store as consumers may cancel the purchase within 15 days of receipt of their order (the date of receipt) by sending (within the above time limit) the cancellation form or otherwise by sending the cancellation notice together with the product, provided that in this case both (the product and the notice) are received by the Company within 20 days of receipt of the product.

8.3 If you exercise your right to cancel the purchase of a Product, the following shall apply to the cancellation of Products purchased from our online store:

a) Returns must be made within 15 days of receipt of the product by the user, at your risk and expense, exclusively to our head office (Municipality of Komotini, TERMA ANDRIANOPOLEOS Street, P.O. Box 69100, Greece).

b) In order for a return to be accepted, the product must be sent to our company for collection in the condition in which it was received, unused, unwashed, complete with all its distinctive marks (labels), in its original packaging, together with all the documents that accompanied the product.

c). Returned products must be sent to the above address and accompanied by: a) the sales invoice or delivery note and b) the cancellation form (even if you have already sent it to us electronically). In particular, this form must be completed with all the required information, printed out and signed by you. You should then enclose the form with the return package.

d). Provided that the conditions in paragraphs b) and c) above are met, the refund of the price already paid by you will be made directly by us or in cooperation with the cooperating payment provider or otherwise within the period provided by law in the case of withdrawal. 

e) Please note that if the above conditions are not met, or if any of the above documents accompanying the product are missing, your request for cancellation cannot be fulfilled and the product will be returned to you at the recipient's expense.

f) In the event of a defective product, it will only be replaced with the same product in accordance with the conditions set out in point 12.

9. Order modification/cancellation

9.1 A change or cancellation of an order (either for a single product or for a part of an order) is only accepted if the order confirmation has not been sent for delivery, i.e. the order has not been completed by our company. Please note that, for security reasons (anti-fraud), it is NOT possible to change the delivery address once the order has been confirmed.

9.2 If you are a consumer, you may exercise the right of withdrawal provided for in article 8 above or the right of return provided for in article 10.

9.3 In the event of a problem, please contact our customer service department via the Contact Us section for further details.

9.4 In the event that a refund of any or all of the price already paid to our company is required as a result of the cancellation or modification of your order as set out above, the relevant amount will be refunded to you promptly in a manner to be agreed between us. In the event that you are refunded through a third party payment provider, you may be charged any commission that such third party payment provider charges you in accordance with its terms and conditions of use and operation, for which our Company is not responsible.

10. Refunds for actual defects or lack of agreed quality

10.1 . Our aim is to ensure complete customer satisfaction. However, if you receive a defective product through our fault or if you experience any other problem through our fault, please contact our customer service department immediately via the Contact Us section for further details.

10.2 In all cases of returns of products purchased from our online store due to a proven actual defect or a proven lack of agreed quality through our fault, the following shall apply

i) Returns shall be made exclusively to our registered office (Municipality of Komotini, Terma Andrianoupoleos Street, P.O. Box 69100, Greece). The collection of the product from our company will only be done by our partner carrier after contacting our Customer Service Department through the Contact Us section to inform us of the problem that has occurred with a specific product. The collection of the product to be returned will only take place at the delivery address provided by you at the time of your order.

ii) In order for a return to be accepted, the product must be in the condition in which it was received, unused and in its original packaging.

iii). Returned products must be accompanied by the sales invoice or delivery note. Please note that if any of the above documents are not included with the product, your request cannot be processed and the product will not be accepted by our company.

iv). We will process your return request within a reasonable time. 

v) Our Company will pay for the transportation of the defective products to be returned.

11. Disclaimer of Liability

11.1 The content of this Website (in relation to the products listed and the services offered) is provided without any warranties, conditions or other guarantees as to its accuracy. Unless expressly stated otherwise, to the fullest extent permitted by law, NEOGROSS and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by applicable law and shall not be liable for any damages, including without limitation, direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, data or other data or other property, damage to reputation or goodwill, or the cost of procurement of substitute goods and services, arising out of or in connection with the use, inability to use, or the performance of this Website or the Linked Sites and any material posted thereon, whether such damages were foreseeable or arise in contract, in the course of dealing with our Website, our Website products, in tort, under applicable law or otherwise. We are also not liable in the event that you are entitled to a refund of all or part of the price due to a delay on the part of our partner payment service providers in the timely execution of the relevant order placed by NEOGROSS.

11.2 We shall not be liable for any loss or damage which may be caused by a denial of service attack, viruses or other technologically harmful material which may infect your hardware, software, data or other proprietary material as a result of your use of this website or downloading of any material posted on this website or any website linked to it.

11.3 The Company and its partners make every effort to ensure that the services, content and transactions on NEOGROSS run smoothly and without interruption and to maintain a high level of security as part of the technological controls that they carry out from time to time. However, it shall not be liable in the event that, for any reason, including negligence, the operation of NEOGROSS is interrupted or becomes difficult and/or impossible to access, and/or in the event that, despite the security measures taken, "viruses" or other harmful software are detected and transmitted to the terminals of users/visitors, or in the event that unauthorised third parties interfere in any way with the content and operation of the site, making it difficult to use or causing problems in its proper functioning, or intercepting personal data of users. We are also not liable in the event of interruption of access to our website for reasons beyond our control, as well as for reasons due to technical or other network failures or reasons of force majeure or fortuitous events.

12. Linking to this website

You may link to our home page provided that you do so fairly and lawfully and do not damage or exploit our reputation, but you must not create a link that implies any form of association with, or endorsement or sponsorship by, us where none exists. You must not create a link to a website that you do not own. You may not link to this website from any other website, nor may you link to any part of this website other than the home page. We reserve the right to withdraw permission to link without notice.

13. Disclaimer regarding ownership of trademarks, images of individuals and copyrights of third parties

Unless expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or sites appearing on this Site are not affiliated or associated with NEOGROSS and you should not rely on the existence of any such affiliation or association. All trademarks appearing on this site are the property of their respective owners. Any reference to a trademark or trade name is used solely to describe or identify the products and services and does not imply that such products and services are endorsed by or affiliated with NEOGROSS. You may not export and/or reuse any part of the content of the Site without the written consent of NEOGROSS. In particular, you may not use any data mining, robots, or similar data gathering and extraction tools to extract (on a single or multiple occasions) any content or reuse substantial portions of this Site without the express written consent of NEOGROSS. In addition, you may not create and/or publish your own database containing material (e.g. our prices and product catalogues) from parts of this website without the express written consent of NEOGROSS.

14. Indemnity

You agree to indemnify, defend and hold harmless NEOGROSS and its directors, officers, employees, consultants, agents and affiliates from and against any and all third party claims, liability, damages and/or costs (including without limitation legal fees) arising out of your use of the Website or your breach of the Terms and Conditions. However, in any event and to the extent that any loss suffered by you is due to the Company's proven negligence, the Company shall only be liable for the actual loss suffered by the injured party arising from and directly related to the harmful event and the Company's negligence. In addition, all limitations of liability stated in these Terms and Conditions of Use apply, which the user/consumer/visitor/member of NEOGROSS acknowledges and accepts in their entirety as valid and in accordance with good faith and commercial morals.

15. Alteration

NEOGROSS has the right, at its own discretion, to modify, remove or change the services and/or any page of this site at any time and without notice.

 

16. Severability

If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected and all other provisions will remain in full force and effect. In any event, if it is possible to sever any term, condition or part of a term, condition or part of a condition so as to give effect to the remaining part, the term, condition or part will be construed accordingly. Otherwise, you agree that the term shall be reformed and interpreted to reflect as nearly as possible the original meaning of the term/sub-clause in accordance with the law.

17. Contacting us

17.1 We always welcome customer feedback or other suggestions about our Site and NEOGROSS, but you understand that the fact that we use them does not place us under any obligation to use them or to compensate you for doing so (just as you are under no obligation to send them to us). By submitting materials to us, you agree to use NEOGROSS in accordance with these terms and conditions. If you do not wish to grant NEOGROSS the licence set out above in connection with these Terms and Conditions, do not submit or publish any material to the Site or to NEOGROSS and we will assume that you have accepted our Terms and Conditions.

17.2 When you visit the Site or send emails to us, you are communicating with us electronically. We may communicate with you by email or by posting notices on the Site. As part of the Contract, you agree to receive electronic communications from us and that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that they be in writing.

We have a complaints procedure in place to try to resolve any disputes that may arise. If you have any complaints or comments, please contact our customer service department immediately via the Contact Us section.

18. Social Media

The Site provides you with the ability to interact with social media, i.e. the "Like" options of Facebook, Instagram. These features may allow access and/or login to your social media accounts. We do not control these social media services and your profiles on them, and we cannot change your privacy settings on these services or set rules for how your personal information is used on these services. These are matters that only you and the providers of the social media services can control, not NEOGROSS. Before using any of the features available on our website, we recommend that you read all the guidelines and information provided by the respective social media services so that you are better informed about their privacy policies. We are not responsible for the acts or omissions of any social media service provider or for your use of any features contained on their platform.


 

19. Disclaimer

To the fullest extent permitted by law, we hereby disclaim liability for any claims, losses, demands or damages of any kind whatsoever in connection with the Site or the data displayed on the Site, including, without limitation, direct, indirect, incidental or consequential losses or damages, whether arising from the following illustrative matters, loss of profits, loss of revenue, loss of data, loss of use or otherwise, whether or not NEOGROSS has been advised of the possibility of such losses. The foregoing shall apply whether such claims, losses or damages arise in tort, contract, negligence, under applicable law or otherwise. However, your statutory rights are not affected by your use of our services. Please note that our website is provided on an "as is" basis. Accordingly, access is at the sole risk of the visitor/user.

20. Applicable law and jurisdiction

  These terms and conditions shall be governed by and construed in accordance with the laws of Greece. You agree, as do we, to submit to the exclusive jurisdiction of the courts of Komotini, Greece.

21.The whole contract

21.1 The above Terms and Conditions and Privacy Policy form an integral part of the "Terms and Conditions" and are binding on the parties (the Company and the Users) as a whole and constitute the entire agreement between the parties and supersede all prior and contemporaneous agreements between you and NEOGROSS.

21.2 If any provision of the Agreement is held to be unenforceable or is terminated, the other provisions of the Agreement shall remain in full force and effect and shall be binding on the parties.

21.3 Any delay by either party in exercising any or all of its rights under these terms and conditions shall not constitute a waiver or diminution of such right, which may be exercised at any time thereafter at the reasonable discretion of the beneficiary.

22. Ethical Conduct Policy for Raw Material Suppliers

As a recognised and trusted company, NEOGROSS is committed to providing its customers with high quality products and feels an obligation to ensure that its suppliers operate according to certain ethical rules. We expect our suppliers to consistently provide a safe and healthy working environment for their employees and to respect basic human rights. All suppliers must comply with the labour laws and regulations in force in their country.

NEOGROSS will never knowingly source raw materials from countries that do not respect labour laws. We also hope that our suppliers will promote respect for these principles within their own supplier base, but we cannot guarantee that they will do so. Due to the complexity of some of our suppliers' supply chains, it is not always possible, nor is it our responsibility, to monitor and control the conditions under which each individual is involved in the production of our products. However, as NEOGROSS continues to expand, we recognise the importance of prevention and make every effort to protect, as far as possible, the rights of those involved in the production of the products we offer. NEOGROSS accepts no responsibility for any unethical behaviour by its suppliers.